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ABOUT US

BTR Direct Ltd has been operating online for 10 years. We specialise in quality products, delivered swiftly ensuring customer satisfaction.


Our Products

We aim to source quality and imaginative products but at affordable prices

Customer Service

We aim to respond to all emails within 1 working day. All queries or complaints will be handled in a professional manner.

We offer free delivery anywhere within the UK and operate a no quibble returns policy provided items are returned within 28 days of purchase.

Trading address: BTR Direct Ltd, Unit 803, 26 The Hornet, Chichester, PO19 7BB

Registered office address: BTR Direct Ltd, 3 Wayside Road, Littlehampton BN16 4DF

Place of Registration: England and Wales


VAT GB 854349307

Company No 5668581


Retail Ombudsman Members

As a responsible retailer and to provide our customers with added piece of mind in relation to our commitment to customer service we are a member of The Retail Ombudsman. The Retail Ombudsman is authorized by Government to provide alternative dispute resolution services. The service is free for consumers to use and as a member we follow a strict Code of Conduct, which means that we are bound by their decisions. For more information visit www.theretailombudsman.org.uk or call 0203 137 8268


We also operate two other websites

BTR Sports: A Website dedicated to our complete sporting range including Bike Bags & Panniers , Hydration Packs, Running Accessories, High Visibility Clothing, High Visibility Waterproof Backpack Covers and Bicycle Helmet Covers and Heavy Duty Bike Covers

BTR Kids: A website dedicated to Baby Accessories including Buggy Organisers, Pram Organiser Bags, Car Back Seat Organisers,  Baby Changing Bags, Nursery Organisers and Baby Changing Mats