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You have the right to cancel this contract within 14 days without giving any reason. 

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right to cancel, you must inform us BTR Direct Ltd, Unit 803, 26 The Hornet, Chichester, PO19 7BB, tel 01903 773803, email support@btrdirect.co.uk of your decision to cancel this contract by clear statement (e.g. by email). You may use the below model cancellation template but it is not obligatory

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. 

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). 

We may make a deduction from the reimburse for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you, 

We will make the reimbursement without undue delay , and not later than - 

a) 14 days after the day we receive back from you any good supplied, or

b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or 

c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract 

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. Unless the goods are faulty you will be responsible for the cost of returning the goods

Model Cancellation form 

To cancel your order please contact us & 

To BTR Direct Ltd, Unit 803, 26 The Hornet, Chichester, PO19 7BB. Email: support@btrdirect.co.uk

I hereby give notice that I cancel my contract of sale of the following goods 

Item Description: 

Order number : 

Ordered on: insert date 

Name: your name 

Address : your address 

After Sales Enquiries

Should you have any queries after your goods/service have been delivered then please contact support@btrdirect.co.uk. We will aim to provide an initial response to you within 2 working days and provide a full response within 5 working days.

In the unlikely event of a complaint arising, if we have not been able to resolve it then you can refer the matter to The Retail Ombudsman.